This Privacy Policy describes how Royal Oud Inc. (“Royal Oud,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website, royaloudinc.com.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect personal information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order details
- Account information, if you create an account
- IP address
- Browser and device information
- Website activity, such as pages viewed and products added to cart
We collect this information when you place an order, contact us, subscribe to our newsletter, create an account, or browse our website.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to inquiries
- Process payments
- Prevent fraud and protect our store
- Improve our website and customer experience
- Send marketing emails, only if you have subscribed or given consent
- Comply with legal, tax, and accounting obligations
3. Payment Information
Payments are processed securely through Shopify and/or third-party payment providers. We do not directly store full credit card numbers on our servers.
Your payment information is handled by secure payment processors according to their own privacy and security policies.
4. Shopify
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Your information may be stored through Shopify’s data storage, databases, and applications. Shopify stores your information on secure servers protected by industry-standard safeguards.
5. Third-Party Services
We may share necessary information with trusted third-party service providers that help us operate our store, including:
- Payment processors
- Shipping and delivery companies
- Email marketing providers
- Analytics tools
- Fraud prevention tools
- Customer service tools
- Advertising platforms
These third parties only receive the information required to perform their services.
6. Shipping and Delivery
To deliver your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers and delivery service providers.
7. Email Marketing
If you subscribe to our newsletter or marketing emails, we may send you promotional messages, new product announcements, discounts, and store updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising and marketing.
Cookies may help us understand:
- Which pages customers visit
- Which products customers view
- Cart and checkout activity
- Website performance
- Marketing campaign results
You can disable cookies through your browser settings, but some parts of the website may not function properly.
9. Analytics and Advertising
We may use analytics and advertising tools to understand website traffic, improve our store, and show relevant ads.
These tools may collect information such as your IP address, browser type, device type, pages visited, and actions taken on our website.
10. Sharing Personal Information
We do not sell your personal information.
We may share your information only when necessary to:
- Complete your order
- Process payments
- Ship products
- Provide customer support
- Operate our website
- Comply with legal requirements
- Prevent fraud or protect our business
11. Data Retention
We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, and fraud prevention.
Order records may be kept for business, tax, and legal purposes.
12. Your Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, where legally permitted
- Withdraw consent for certain uses of your information
- Ask questions about how your information is used
To make a privacy request, contact us using the information below.
13. Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
14. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
15. International Transfers
Because our store uses Shopify and other service providers, your information may be processed or stored outside your province, state, or country of residence.
By using our website, you understand that your information may be transferred to service providers located in other jurisdictions.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.
The updated version will be posted on this page with a revised “Last updated” date.
17. Contact Us
For questions about this Privacy Policy or your personal information, please contact us:
Royal Oud Inc.
Windsor, Ontario, Canada
Email: info@royaloudinc.com
Phone: +1 (249) 622 4444